Don't let Hiver limit your business growth
What makes Helpwise Shared Inbox the best Hiver alternative?
Hiver makes it difficult to get things done in time..
You spend countless hours just figuring out the platform. You waste a lot of money for just a glorified Gmail experience that's worse than Gmail itself. For a company that prides itself on customer delight, its users are often in distress.
Helpwise makes it easy to manage customer communication
Instead of complicating the onboarding steps, we make it easy for you set up your customer support center in minutes. Helpwise provides the kind of support it expects its customers will be able to provide using Helpwise i.e. in a cost and time-effective manner.
What our clients say about us
Brooke R
Founder at Brazenist
“Helpwise is great for Team Inbox and Support across various channels”
It is reliable, supports integrations and enables us to provide support across multiple channels. It works well and is constantly improving.
June W
Creative Director
“Excellent product and easy to use”
What I love the best is their customer service. They genuinely care about user input. We send feature requests, and suddenly to our surprise, they are implementing our ideas!
Nate A
Senior Accountant
"Excellent Helpdesk app at an affordable price!"
I've tried several helpdesk apps and landed with this one due to the simplicity and features match exactly what I am looking for. Helpwise runs smoothly without any issues.
Ever feel like big software companies don't care about their users?
You don't want provide a bad customer experience, nor do you want your teams to be overburdened with work. But choosing the wrong software ends up hurting your process more than it helps.
Spend more time fussing with the tool than getting customer queries resolved
“Very sluggish and cumbersome to use. I wish it was easier. I would say look for a different solution.”
Verified Hiver review on G2.com
Pay high subscription fees on Hiver for a bug riddled experience
“The software still has a lot of bugs which we have reported multiple times since we started using Hiver They recently increased pricing significantly with less than 24 hours' notice; only after writing a complaint were we able to stick to the old price for a few months. But we are now looking for an alternative as the product is very expensive now for what you get.”
Verified Hiver review on G2.com
Need to put up with unresolved support queries and Hiver bugs that are blamed on Google
“Support is slow. The replies are there, but they are rarely able to solve the problems. Usually the bugs get blamed on Google. Or we are asked to recreate it showing video, screenshots, etc. Unfortunately we don't have time to help troubleshoot, all we can do is describe our issues.”
Verified Hiver review on G2.com
People who use Hiver say it's “not intuitive for scalability”
This is why customers choose Helpwise over Hiver
Hiver works on top of Gmail only
With Hiver, you can manage Gmail conversations only. This means, Hiver can't build any 3rd party integrations. You will need to build complicated zaps using Zapier to integrate your CRMs and other tools.
Helpwise is channel independent
Helpwise allows you to connect multiple channels like Gmail, Outlook, Social media, Live Chat, Whatsapp, SMS & more to its platform. You can connect your CRM using our native integrations which sync data both ways.
Hiver forces you to reply using your personal email
You can only use your personal email to reply on a conversation thread. And when you do, your reply is shared with everyone who is on that thread. This means, you can't reply to the customer privately.
Helpwise gives you the freedom to choose how you want to reply
You can choose to either move the conversation from the shared inbox to your private inbox to reply privately or you can set up exclusive From names for your shared inbox Email ID.
Hiver makes you do the hard work
If an agent is unavailable, Hiver doesn't automatically distribute and assign their work to other agents. You have to assign it to them and then manually tell them to assign it back to you to complete the work.
Helpwise does the hard work
Helpwise does the heavy lifting for your team and automatically reassigns queries from unavailable agents to available agents so that your customer isn't left in the dark waiting for a response.
Simple pricing plans that stick with you forever
No need to worry about random price changes to your plan. Once you select a plan, the pricing will stay the same even if we change or introduce new plans.
 COMPARISON
|
Helpwise Premium
$23 per user per month |
Hiver Pro
$39 per user per Month |
|---|---|---|
| SHARED INBOXES | 10 | Unlimited |
| HELP CENTER | 
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| WEBSITE CHAT WIDGET |
|
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| WEBSITE ENGAGE |
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| SMS INBOX |
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| WHATSAPP INBOX |
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| SOCIAL MEDIA INBOXES (FACEBOOK, INSTAGRAM, TWITTER & MORE) |
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| Native Integrations with 2-way sync (CRM + Zapier) |
|
NO CRM's |
| UNIVERSAL INBOX |
|
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| Annual Savings By switching to helpwise | |
$3,480 |
Migration as easy as cancelling your Hiver subscription
Our one-click migration services paired with dedicated customer onboarding & success managers will leave you wondering as to why you didn't make the switch sooner.
Getting started takes 5 minutes
Connect your existing team email accounts, invite your team members and start handling emails in a better & faster way than before.
Schedule a Demo
G2 rating
4.75