Provide personalized customer service across multiple channels at scale
Helpwise allows eCommerce companies to manage communications from all platforms like Emails, WhatsApp, SMS & more in a single place efficiently.
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Trusted by over 5000+ users
Don't let inbox issues drive your E-commerce company out of business
An E-commerce support agent's job is to keep the customers happy due to
which they are under a lot of pressure. Keeping a track of all customer
queries in a sea of conversations is time-consuming & adds to this
pressure.
This is why every eCommerce team needs a powerful centralized inbox that
does the heavy lifting for them.
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Gmail
I still haven’t received my order. Why is it taking so long?
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Whatsapp
My refund still hasn’t been processed for the item that I returned. When will I get my money?
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Live Chat
When will this pair of jeans be available in Large size? It says it’s out of stock on your website.
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Instagram
How much time does shipping take and are there any shipping charges?
A basic email inbox isn't enough for a high-volume E-commerce company.
You need Helpwise.
E-commerce companies need to provide quick, smooth and hyper-personalized
experiences. This means communication needs to be the top priority.
Helpwise centralizes customer communication on the channels. It tags &
assigns conversations to relevant agents and makes it easy for you to focus
on the customers and not on mundane tasks.
Benefits of Helpwise
Here are the top features that every modern Saas company needs in its communications stack.
Assign
Assign conversations to agents who are responsible for handling specific queries. Delegate with ease and see which team member is working on which query.
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Tag
Declutter your inbox by creating tags that work as categories for different types of conversations. Helpwise can also apply tags automatically on new conversations based on the content.
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Automation Rules
Automate mundane and repetitive tasks like assigning, tagging, and closing conversations by setting up workflows using Automation Rules. Helpwise will handle the workload for your team.
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Help Center
Set up knowledge bases containing articles that can be shared with your customers. You can create Help centers for customer onboarding, internal documents etc.
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Mentions and Notes
Collaborate on replying to client queries with your team members by mentioning them in conversation notes. Mentions will notify them that they have been mentioned by you.
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Analytics
Optimize team performance and communication processes by taking a deep dive into your support team's performance across inboxes. Track individual workload and key metrics.
Read MoreFuel your workflows with powerful integrations
Connect your favorite tools using native integrations, third-party integrations or our custom app feature and turn your Helpwise shared inbox into a powerhouse. Integrate calendars, task management apps, and top CRMs and interact with them directly from your inbox.
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Manage customer conversations
with the power of Helpwise
Foster and improve collaboration processes
Helpwise allows you to respond to customer conversations in a collaborative manner. You can share drafts, see which team member is reading the same conversation and have discussions with your team right inside a conversation thread.
Reduce team workload by setting up automations
Automate tasks like assigning customer conversations to respective agents, replying, tagging specific conversations and more. Helpwise helps in reducing hard work and fostering smart work.
Simplify customer communication management
Helpwise allows businesses to manage customer conversations from multiple channels in a centralized platform. It also improves the context so that you're able to provide streamlined support irrespective of the channel.
Integrate your favorite tools or create custom apps
Integrate top integrations like Stripe, Salesforce, Pipedrive and more. Fetch and update customer details directly from your Helpwise inbox. Any information update that is done by your team is reflected on both platforms.
Trusted by over 5000+ users
Abraham C
G2 Review
Helpwise helps me manage my customer service tasks efficiently because I can monitor so many channels in just one dashboard. No need to open each channel's website to interact with customers.
Angie N
G2 Review
The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.
How do I set up a shared email inbox and add my team members to it? I want to set up access privileges too.
Hey Julia, I'll help you! You can click on the Inboxes menu and click
on the add inbox button to set up and go through the guided onboarding
to set up an inbox.
To add team members and set their privileges, you can click on the Manage
menu and choose the Users option. Now, you can set up user permissions
while adding your team
Thanks for the quick reply. It worked!
Getting started takes 5 minutes
Connect your existing team email accounts, invite your team members and start handling emails in a better & faster way than before.
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G2 rating
4.75