Collaborate on SMS conversations with your team
Manage SMS conversations along with queries from other channels in a single place with your team in a collaborative manner.
Manage conversations from multiple channels in a centralized place
Manage customer communication across multiple channels from a single
place with your team members.
Using Helpwise, sort conversations by tags, do performance analysis of
your team members and more.
Assign conversations or chat internally inside the conversation using notes
Assign conversations to team members, and create accountability or collaborate with them on customer queries. Notes & Mentions allow for faster internal team communication and quick query resolution.
Automate conversation handling using rules
With Helpwise's smart assign feature and automation rules, conversations get assigned to your team automatically based on conditions set by you. It can be either workload, specific keywords in the conversation, recipient address, working hours and more.
Trusted by over 5000+ users
Steven B
Business Owner
After our first login, we immediately saw the potential. Their team is always ready to help and listen to suggestions, which sealed the deal after my first interaction. Helpwise has everything we were looking for at a reasonable price point.
Angie N
Web Designer
The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.
Have Questions?
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