Automate your inbox and work smarter, not harder

Automate mundane tasks like assigning, tagging, closing, replying and more using automation rules. Automate your customer service and improve your team's productivity using Helpwise.

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Automate information collection

Using Helpwise's automation rules feature, you can set up workflows that will handle the workload of assigning queries based on conditions set by you.

Assign on the basis of conversations containing a certain keyword.
Assign on the basis of customer contact.
Assign to specific agents based on working hours and more.

Automated personalized replies

Rules allow you to send automated replies that you can personalize using variables. You can add certain conditions like:

Send an auto-reply if a customer query contains a certain keyword.
Send an auto-reply if a message is received during a certain time period.
Send an auto-reply if a message is received from a specific customer.

Automatic conversation tagging & more

Manually categorizing customer queries under certain folders and tags takes a lot of time. With Rules, you can automatically tag conversations based on conditions like:

If a customer query contains a certain keyword, apply the relevant tag for e.g Refunds, Bugs, Leads, Support etc.
If the customer query is from a certain VIP customer, apply the Important Customer tag.

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Steven B

Business Owner

After our first login, we immediately saw the potential. Their team is always ready to help and listen to suggestions, which sealed the deal after my first interaction. Helpwise has everything we were looking for at a reasonable price point.

Angie N

Web Designer

The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.