Keep a track of everything happening in a conversation
Want to track which team member took what action in a conversation such as tagging, snoozing, closing etc? You can keep a track of everything using the activity log.
Retain context for internal teams
Easily go back in time inside the conversation to see what all actions were taken by your team and on which date. This helps in improving accountability and providing context while responding to the customers.
Track all actions inside the conversation
With the activity log, you can track the
following actions:
Close: When the conversation was closed.
Snooze: When the conversation was snoozed or unsnoozed.
Tag: Which tag was added or removed from a conversation and on which date.
Notes: Which note was added and when.
Assign: When was the conversation assigned or unassigned.
Mentions: Who was mentioned in the conversation and when.
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