Smarter customer service made simple

Create and share product guides

Create how-to guides, update articles for your SaaS product using the Help Center feature and share it with your customers directly from your inbox.

Collaborate on providing support

Collaborate with your team in real-time using Notes & Internal Discussions to provide quick solutions to customers via email, live chat & social media using Helpwise.

Collect customer feedback

Use tools like CSAT & Forms to collect customer feedback on features improvements, service quality, product feedback & much more.

Integrate your CRM with your inbox

Provide customer support on various channels like email, live chat, Instagram, Facebook, Whatsapp, sms, and many more from one platform.

Improve communication flow

Track and manage deal related emails using tags and automation rules & write collaborative responses with your team which will improve your customer communication.

Create & share property brochures

Using the Help center, you can create property brochures and other informational material that you can share with your clients directly from Helpwise.

Supply chain management

Track and manage communication flow with vendors to ensure smooth management of the supply chain.

Manage important documents

Easily tag & manage bills, invoices, manifests and other important documents that are part of a conversation thread.

Improve workflows

Improve first response times using Automation rules & SLAs that allow you to set up rules like auto reply and auto-assign.

Manage guest bookings

Manage guest booking requests, communications, and confirmations while collaborating with your team all from one inbox using calendar integrations & an inbuilt file managing system.

Create and share stay & travel packages

Design digital travel brochures, hotel policies, pricing lists & a lot more using the Help center and share the links with your customers directly from your inbox.

Track customer requests

Improve your first response and query resolution times. Automate conversation delegation, forwarding, replies, and tagging by setting up Rules.

Communicate collaboratively

Share your inbox and collaborate with your team in responding to client queries using Notes & Discussions.

Integrate task management tools

Convert your inbox into a collaborative tool for your team by integrating with tools like Clickup, Slack, Asana, Microsoft Teams & more.

Automate routine tasks

Use Automation rules to setup up workflows that will automate routine tasks of query delegation, auto-replies, archiving, tagging, and more.